Amazon has the best customer service I've EVER experieced

By DSN (Brooklyn, NY)
I ordered this TV and love it. However, this review about amazon not the TV because I am truly amazed at the level of service they provided (not to mention the most competitive price I found anywhere on-line or at stores).

I was a bit apprehensive purchasing such a big-ticket item on-line and almost every step of the way, I was waiting for the "problems" I might face (to compensate for the cost savings). My TV was not in stock but "no problem," it ended up arriving exactly when they said it would. While awaiting it's arrival, the TV went down in price. Again, "no problem," I called and not only did they take the difference off the price, the customer service rep told me that I should keep checking because the price guarantee was good for a month (and I'd get a refund every time it's reduced).

When my TV did arrive it was unpacked by the delivery guys who were careful and considerate. However, after the delivery company left, I couldn't find the manual that comes with the set (big problem). It may have been misplaced, it may have fallen out of the box before it arrived, or it may never have been in the box. I guess I'll never know and it really doesn't matter. What I do know is that when I called amazon they were very helpful, gave me instructions on how to find the manual on-line and then, sent me a 10% refund/discount on the TV to compensate for the inconvenience (not an insignificant amount to have taken off the price).

Since then I check amazon before I buy anything from anywhere else! (and by the way, I know this review sounds very "over the top" with compliments, but I swear I don't work for amazon or even know anyone who does)